Reference

Your Legal Path at 101z

This page sets out the legal terms that apply when you open an account with 101z in India.

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101z Your Legal Path at 101z
CONTACT ROUTES

How to Send a Legal Request

If you need a copy, a correction, or a question answered about our legal terms, use the request form in your account, in-app chat, or the support email listed on our contact…

Email Send document requests, correction requests, or withdrawal of consent questions to the address on our contact page. We log the ticket against your account and reply with the next step once identity checks, if needed, are complete.
In-app form Use the form inside your account when you want a clean record of the request. It is the fastest route for data access, deletion where allowed, or a change to stored details.
Live chat Chat works well for quick legal triage when you are unsure which form to use. We can point you to the right request path and tell you what proof we need.
DATA AND RECORDS

How We Handle Your Records

We keep legal records tied to your account only for as long as we need them for dispute handling, tax, fraud checks, and regional obligations.

Data handling

Identity, contact, and transaction records stay in controlled systems with access limited to the staff who need them. We use those records to run the account, answer legal requests, and meet regional duties without exposing them to the wider team.

Cookies

Cookies help us remember login state, device choice, and the pages you last used so you do not repeat steps. You can change browser settings, and some features may ask you to sign in again.

Account security

We use password checks, session timeouts, and device signals to reduce unauthorised access. If we spot a risky login or a contact change, we may ask for extra proof before the record is updated.

Retention

We do not keep records forever. Legal, tax, and dispute files stay only for the period needed under the relevant rule set, then move to archive or deletion paths according to our retention schedule.

Request changes

If your name, contact details, or consent choice changes, send the request through your account so we can match it to the right record. We will confirm what can move now and what must wait under local law.

Escalation

If a request stays open, ask for escalation through chat or email and we will route it to the legal queue. You will get the next update on the same thread.

Questions About Legal Terms

These answers cover access, record handling, cookies, and the ways you can contact us about your account. If your region has extra rules, local law decides what we can show, keep, or update. Read the answer that matches your request, then use the same account path so we can verify it quickly. If we need extra proof, we will say so before anything changes.

Access depends on local law and is available only where local law permits. If your region allows it, we may still ask for identity checks before you can make account changes or use payment methods.

We keep the account details, contact trail, transaction logs, and verification notes needed to run the service, resolve disputes, and meet regional duties. When the retention period ends, those records move to archive or deletion flow.

Yes. Send the request through your account or support email, and we will confirm your identity first. After that, we share the available record set and explain any parts we must keep for legal reasons.

Cookies help keep you signed in, remember your device choice, and store language settings. If you block them, some pages may ask you to repeat steps or sign in more often.

Yes, if the region allows the change and the request matches your verified account. Use the in-app form or email so we can check the record, update what is allowed, and keep the audit trail intact.

Only the team that handles account records, security, and legal requests can access it. We keep the thread tied to your account so the right staff can answer without moving the request around.

If local law changes, we may pause a route, hide a field, or ask for a fresh check until we know which action is allowed. We then update the account path and let you continue.

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